Terms and Conditions
distinkt offer this site to you under the following conditions. By visiting and/or using this site in any way, such as browsing products or placing an order, you agree to these conditions. Please read them carefully. These terms and conditions are subject to change without notice and are effective immediately upon being posted.
When you click the “PLACE ORDER” button, you are agreeing to the following terms and conditions of your purchase and limitations of distinkt:
Privacy and Security Policies
Data collection
When you make a purchase, we collect your name, billing address, phone number, e-mail address, and credit card information to process your order. If you choose to receive marketing material, you will receive our monthly email newsletter and occasional emails about insider deals and offers. You can opt-out of our email newsletter at any time. Sensitive information such as credit card number is used for processing only and is not being stored by distinkt.
Links to Third-party
We may link or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites
Use of cookies
We may use cookies to enhance your experience on distinkt.net.au. When you first connect to our site, the cookie (stored on your hard drive if you allow) identifies your browser with a unique, random number. The cookies will gather information such as: 1) Products you’ve viewed: keep track of basket contents while you’re browsing our site and show you products you’ve recently viewed 2) Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping cost 3) Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order.
What do we use your information for?
The data we collect from you may be used in one of the following ways: 1) To personalise your experience and helps respond to your individual needs 2) To improve our website e.g. offerings, usability and customer service 3) To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions. We will not send you marketing material unless you opt-in to subscribe to our newsletter.
Use and disclosure of personal information
we do not sell, trade, or otherwise transfer/share your personally identifiable information with third parties. This does not include trusted third parties who assist us in operating our website, delivery of products, or servicing you, so long as those parties agree to keep this information confidential. We will only share information that is absolutely required by third-party. E.g. delivery company will see your name and address and products you have purchased.
Data Protection
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised.
Shipping Policy
Please note that all items sold on our website are subject to shipping cost being added.
We use professional furniture removalists and also deliver in our own van. We will dispatch your order within 2 business days and it will be delivered within 7 business days in Metro Melbourne. Delivery time outside Metro Melbourne will depend on size/weight of the product and the delivery location. You are always welcome to email us for advice prior to any transaction has been completed.
Shipping outside Australia varies from country to country and we strongly suggest you contact a freight company or broker in country of delivery.
Note for items being shipped outside Australia there may be customs tax, import tax or/and duties. These potential fees are the responsibility of the buyer and we are unable to answer export related questions as the laws / guidelines change from country to country.
Payment Terms
Payment options
The payment methods for purchases currently available on distinkt.net.au are PayPal, credit card (processed via PayPal) and direct bank transfer.
All prices listed on distinkt.net.au are in Australian dollars and inclusive of GST.
Credit card payments
You enter your credit card (Visa) details on our secure payment pages. The data is sent encoded directly from the SSL system to the credit card institute. Following a successful credit card examination, the invoiced amount is automatically and immediately debited. With the transaction completed, we then process your order within the specified delivery time.
PayPal payments
For PayPal payments, you will be directed to the PayPal payment pages. You specify your account information there and confirm payment to distinkt. A settlement is immediately arranged.
Direct bank transfers
For direct bank transfers, use distinkt’s bank account details provided at the time of order confirmation. The order will be processed once the money have been received.
Return Policy
We want you to shop with confidence and hope you will love the products for years to come. However, should you wish to return your product we offer a 30-day return policy from the day of purchase.
We will refund you the purchase price for the actual product, we cannot refund shipping costs.
In the case of a faulty product, we offer refund within 30 days including shipping costs.
All refunds will be made after we have received the item and inspected it.
Timing
All the product featured on our website are stock items and can be delivered within days (Australia only). If you order a specific piece of furniture not featured on our website, lead time will apply.
Actual lead times can vary based on product availability, shipping, customs clearance, weather, and a variety of other factors.
distinkt, PO Box 4214, McKinnon VIC 3204
ABN 48573165868